3 weeks wait for feedback- FRUSTRATED CLIENT

Item: FNB (First National Bank)
Rating: 1
Author: Given R

I Logged a complain with FNB on the 24 March 2017 (reference RF ********** 0428) in regards with my account being double debited for transactions made using my cheque card. I have called twice to follow up and I was advised that my inquiry is still pending. I dont understand that for FNB to give me feedback it takes 3 weeks. its totally unacceptable and need answers as loyal FNB client. FRUSTATED!!!!

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

18 Apr 2017, 09:04

Good day Ms. Givenrampou

Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

FNB (First National Bank)'s reply18 Apr 2017, 09:04

Official

Good day Ms. Givenrampou

Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

FNB (First National Bank)'s replyOfficial

18 Apr 2017, 09:04

Good day Ms. Givenrampou

Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

FNB (First National Bank)'s reply18 Apr 2017, 09:04

Official

Good day Ms. Givenrampou

Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***