3 weeks trying to speak to a human. 3 weeks waiting for a new card. Closing accounts. Byyyyye

Item: FNB (First National Bank)
Rating: 1
Author: james B

OK, enough is enough. I'v been trying to get through to your call centre for over 3 weeks. Each time at about the 12-15 minute mark i hang up. I SHOULD NOT HAVE TO WAIT THIS LONG. I received a payment for my car from a private seller and could not contact the bank to see if the funds had cleared. totally unacceptable.

You keep asking me to be a wealth client but you wonder why people choose investec when you provide service like this!

I'v also ordered a new credit card almost 3 weeks ago and it still has not been delivered. HOW IS THIS POSSIBLE. My account is also frozen which isnt helping. Either way i'm no longer interested. Off to investec.

Please close all my accounts effective immediately and email these closure forms to ***

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

20 Jun 2019, 11:18

Good day James,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply20 Jun 2019, 11:18

Official