3 weeks to replace cheque card

I lost my cheque card and cancelled it at the ATM on 11 March 2016 around 12:40. I also ordered a new cheque card at the ATM the same time. When I phoned a WEEK later on the 18 March 2016 to find out where my new cheque card is the guys advised that the card wasn't even ordered and that he would order it for me. I received a message stating that my new card will be delivered on 24 March 2016. Today is the 29 March and I STILL haven't received my new cheque card. You go on about your great service however I have NOT received ONE phone call updating me on the progress. I cannot draw money from ANY ATM with my credit card as the machine says that it is unable to assist me at the time, I have the new smart chip credit card, and not only doesn't ATM's accept this card, most speed points also don't accept this card. I need my cheque card delivered to me TODAY!! This service is unacceptable!!!