3 Weeks to open a business account - Shocking Service

On the 22nd of April 2024, I app**** to open a business account. On the same day, the application was acknowledged. On the 23rd of April, I received a request for information, mainly ID and company registration information. This information was provided the same day. [REF_***] - A further request for resolutions and authorization letters was received, and I reverted on the 25th of April, together with the change of directorship document. On the 25th, in the afternoon, I received a call from the banker to advise that there was an error on one document. This was rectified and sent on the 28th of April 2024. After no response, I called on Tuesday the 30th to check if all was in order; I was requested to re-submit the email sent on Sunday, which I did. On Thursday, the 02nd of May, I called to check again, and I was told I now have to submit the change of directorship, which is the only outstanding item. On Monday, the 06th of May, I called once again; I was told my account was being finalized and that there had been an escalation to Fastrack. Eventually, I registered for online banking and paid the activation fee. However, the moment I tried to transact, I received an Error E - 1230; I requested help from the secure chat, which re-routed me to business banking, which advised that there was a hold on my account. However, they confirmed that they have all my documents. once again, I was advised this had escalated.

In summary, it is now the 07th of May 2024; we started the process on the 22nd of April, and the account is still not fully functional. There was no confirmation that all documents were received except when I had to call and confirm. All I have received are apologies and continuously being told it takes 1 to 3 days to confirm, I never once received a confirmation. This is extremely frustrating; surely, an account should take 48 hours max to open; this is a shocking service. No one from FNB Business knows what to do from the call centres to the secure chat. Poor Service FNB business service poor.