1 reviews | Active since Oct 2013
3 WEEKS TO OPEN A BUSINESS ACCOUNT
Sent FNB the completed forms , proof of residence and id copies on 11/09/2015 .<br> The next week they responded that they need better copies of my id in color . witch I did .<br> When I phoned to confirm that they have received the ID copies the person informed me that all documents are now in order. And that the account has been cleared for activation. Monday 28/09/2015 I phoned the call center again this time the person at the call center told me that she could see that something is wrong then she informed me that the id copies are still outstanding . I made her stay on the phone while i resend the id copies to both [Email Removed] and [Email Removed] . She then also confirmed that she has received these documents and said that all the documents seem in order. When I phoned today they informed me that I have to resubmit the proof address for all the directors So I did this and phoned back to confirm that they have received the documents The person from the call centre said that she has received the documents , all of them seem in order and that in 3 working days they will let me know if there is anything else. IT HAS BEEN 3 WEEKS ALREADY THIS IS PATHETIC!!!
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Business banking who will provide you with feedback.
The reference number is 773608.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Business banking who will provide you with feedback.
The reference number is 773608.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
