1 reviews | Active since Feb 2017
3 Weeks, Signed Agreements, No Card - USELESS FNB!!
Two weeks, Three Accepted "Quotes & Pre-Agreements" - still no credit card. So, I thought why not, let me apply on my FNB application for a Credit Card, and it came through approved for an "x" amount of money. I accept the pre-agreement quotation, terms & conditions, and get informed by the app, that i will be contacted by a courier within a couple of days, for delivery of my card. Few days I decide to go into FNB Fourways, just to find out how this would work & how long it takes, only to be informed that unfortunately someone messed up, they have to cancel the online application, and re-do a new application in the branch. During this time, i submitted my latest 3 payslips, and get informed that I have no been rescored for a R10 000 lower amount. I still accept & sign the pre-agreement quotation & T's&C's... The consultant promises me that by next week Thursday 12.04.2018 I will have my card delivered at the branch... This was said to me on Thursday the 5th of April. I agreed once again, went into the branch on Tuesday the 10th, only to be told once again, someone messed up & never processed. After probably 10 "Contact Me" requests, Mozwanele phones me on Friday 13 April, and tells me that the branch shouldnt have cancelled anything, and that he is finalizing everything for me now, this is the last finalization, and I will get my card by next week Wednesday, delivered to me at the Hartbee****rt FNB Branch. Today I go in, to follow up (since if you dont follow up, FNB doesnt care about getting back to you), and the consultant dials the Credit Card division for me. Firstly, they tell me I need to go to "New Applications", as nothing is loaded on the system, and she cannot trace my card. Get to new applications, they tell me no, I didnt sign the pre-agreement quotations and what not, but she will find out. Her manager has told her now that they can continue my application without the "pre-agreement", and once again, I get informed that I have to wait 5-7 working days for my card. In the meantime, I do not have any credit available! And finally, this Mozwanele & Joy people from FNB Credit Card Division, are the worst two people that I have ever dealt with... Lying to me blatantly by telling me it is being processed, or you'll get your card soon, yet...They sitting behind a desk, doing nothing about my application. I will either take my business elsewhere, or come & give these two "Employees of the Year" some s****s & development training
Good day Martin Daffie,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Credit Card Division for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Martin Daffie,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Credit Card Division for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
