3 weeks for a simple application

I recently had a simple application on my credit card. I actually started the process on 11 November. It took ages to get a response via email. I use email as I am deaf. I eventually got a response and submitted my supporting documentation. It has taken 3 weeks and still getting nowhere. I keep getting \we're sorry"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;529279;833070;18;2;0;1;0;0;2;NULL;NULL;NULL;15/12/11 12:13;15/12/11 10:23;Not responding;***;Sylvia Tladi ;***;I'm very disappointed on SABC your service, my banking details were not updated with them. I received an email notifying me that my TV licence account was in errors and on this email there was an option \Should you wish to pay via monthly or annual debit order please respond to this email and we will send you a debit order application form\"" I then rep**** requesting an application form"