3 WEEKS CREDIT CARD APPLICATION

I app**** for a credit card on the 14th of Nov 2017 and up until today I havent received it, I have made calls to FNB more than 10 times, I have submitted every document that was requested and have made up followed up calls but up until today the card is not delivered to me. My banker couldnt help me futher as I made an application online(he says) I called him Sartuday and he wasnt available and he got back to me on Monday afternoon and Tuesday I sent an email to follow up on him about the two profiles they said they needs to be linked and he called me to link them and said he will follow up on the apploication and it dissapoiniting that 24 hours later i haven't heard anything and as usual i make a call myself on new application line to follow up and today I spoke with a supervisor (Sumeya Sulim) after i have spoken to number of agents before and the supervisor understood the urgency of the matter as it has taken far toooooo looong than usual and promised to call me back at 14:00 and I had to call back myself to follow up and still they do not have something tanglible and I spoke to another agent who said she is a senior agent and they do not have number for credit besides emailing them which i find it impossible that the entire department can run without phones. This has been an exhasting process and not to mention my time and airtime I have exhasted for the million calls i have made. If it not the system is down, i have two wait 24 hours, 48hours, call back midday the next day, It impossible that a credit card application can take 3 weeks and send me from pillar to post. I highly recomment FNB to people and to get this service and no body can take ownership of the delay and I have been told they escalate the matter and priorities it and up until today I have never received a call from FNB, It has all been myself who is calling, calling. calling and waiste so much time online to be told we have priorities it. Some body at credit simple needs to call me and advise when will i receive the credit card, how i am treated as a valued customer at FNB. SOMEBODY PLEASE TELL ME WHAT GOING ON!!!!!