3 weeks and still no bank account

I have started up a new company and decided to open up a business bank account with FNB. Initially the service was great and my new business card was delivered to me within a matter of days however that's where the good service stopped! It 3 weeks later and I still don't have an actual bank account! I have been back and forth with the bank and each time I try get hold of the business banking department I am on hold for 15-20 minutes before I get to speak to someone. I have given all of of the documents and received verbal AND written confirmation that all required documents have been received was told it would take 24-48 hours to get my bank account no and a business banker would call me however its been 10 days and no one has called me and no active bank account just a bank card which I might as well throw in the bin! I would want someone to get hold of me and take my request to open up a bank account seriously but if not then I will take it that you don't want my business and I will go to one of your competitors. Also you love to market how easy it is to switch to FNB and how you are a smart bank, its such an irony!