3 weeks and nothing

I app**** for a Credit Card inside a branch and supp**** them with all the required documentation and signed everything they asked me to sign. I was told that I will receive an SMS within 5 working days requesting me to indicate at which branch I want my card to be delivered as I am not always in the same town.<br> On working day 10 I received an SMS asking for documentation that I have already provided. On working day 14 I went to my nearest branch and they put me in touch with the credit department via telephone. It became clear that they were under the assumption that I app**** for the card online and was still owing them some documentation. After going in to my profile they realized that all the documentation they needed was already there and they just didn't do their job. I was told that my case was escalated and I would be contacted within 48 hours. 48 hours has passed and I have not received a call, SMS or email about my case.<br> My complaint is here sins going into a branch is not helping.<br> FNB asks: How can we help you?<br> You can help by doing what you promise your customer.