3 Weeks and no account

Hello,

Hi have been waiting 3 weeks now to register a new Business account with FNB. I have submitted the application on 20/02/2018 and submitted the required documents on the 21/02/2018.

I had to call in on the 08/03/2018 to get an progress update, only then did they send me the KYC documents on the 09/03/2018. I signed and send all of them back on the 09/03/2018. I just called the FNB Business banking desk, 1st I was informed that the email address I send it to is no longer in use, I then called a 2nd time and spoke to Lindie, she checked for me in the mail box and can't find any of the submitted documents, and told me I must resend them.

Even when I asked Lindi to cancel the entire application process she just said then I should just not resend the KYC documents.

Email address used as per FNB documentation: ********** Appl. reff: 43LBOpCJNKjm

I need to know what the progress is of my application, If FNB can't help me today please cancel the entire application as now FNB is only holding me back. So that I can start another application at another bank.

Regards,