3 weeks and counting just to get an update on acc

I have been dealing with Groenewald Lubbe Incorporated regarding my FNB temporary loan that was in arrears after my retrenchment and all has been well till recently when I felt like I had been paying forever. I requested my statement from GLI in the first week on June and was advised that I can get assistance with this by contacting Clement from FNB as he has not been replying to their emails (after 2 weeks).<br> <br> I eventually got hold of Clement on Thursday the 18th of June 2015 after 3 days of trying his line and he advised me that my account is paid-up and I am no longer owing anything and I can call in and request a paid-up letter on Monday the 22nd of June.<br> <br> It's the 25th of June today and Clement has not answered my calls and the worst part is- his mailbox is full so I cannot even leave a message.<br> <br> Today marks the 3rd week of me trying to get clarity regarding this account