3 Weeks and Counting...

Today 3 weeks ago, I requested assistance in downgrading my account as I dont find value in the current monthly fees. Irony has it that I haven't been able to get a single reply from FNB via internet banking, email, or twitter. Leaving me AGAIN with no option but to revert to hellopeter in the hopes of actually getting some form of contact. 3 weeks and counting without even getting as much as an acknowledgement, and it seems to be the norm. FNB, pls advise what needs to be done for you to just provide the most basic form of customer service?