1 reviews | Active since Apr 2013
3 unwanted cards delivered at 3 different times
<p>My accounts were upgraded (without my knowledge) and I get calls to have cards delivered to me. Thinking this may be my card which is expiring soon, I get them to drop off at reception at work. Hmm then I realise (after fetching the card) that my premier accounts (cheque and credit) were upgraded to private clients (I didn't ask for an upgrade nor do I even want the private clients cards). But CCD delivers ONE card on one day (takes me 15-20 minutes for me to fetch this from reception),the next day delivers ANOTHER card (why can't both be delivered at once?) But to the wrong reception, so it takes me 20 minutes to fetch this card. Then I'm back at my desk and he phones(same delivery guy) to say I must come back down to fetch the spouse card (really!!!l) like I'm sitting at work just waiting for cards (that I don't need) to be delivered!?! Anyway I ask him please leave it at the branch I'll fetch it over the weekend. No he can't do that because I need to sign for it. So I can't fetch and sign for this card (that I don't need) at a branch??? No I can't. So keep the card then!! Absolutely annoying! I have to fetch 3 cards at 3 separate times/days, when I didn't even ask for these upgraded accounts anyway!</p>
Good Day,
We truly regret taking note of your experience and the frustration this has caused; thank you for bringing this to our attention.
Your complaint has been routed to the relevant department and I have requested that they provide feedback.
Complaint reference number ***NF was issued.
I do apologise for any inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused; thank you for bringing this to our attention.
Your complaint has been routed to the relevant department and I have requested that they provide feedback.
Complaint reference number ***NF was issued.
I do apologise for any inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
