3 months to reach collections department!!

<p>Hello FNB, </p> <p> </p> <p>I've been with this bank for more than 8 years and I'm so disappointed by the service. Unfortunately, it has lead to this but after multiple attempts to reach the collections department, you have left me with no choice. </p> <p> </p> <p>In January I changed my loan agreement terms and collection date. to the first of every month. I was told first collection would take place in February. There was a failed collection attempt on the 24th and obviously failed (since salary had not been paid yet hence why I changed the date), Then when the loan was eventually collected it was deducted TWICE. </p> <p> </p> <p>This has been taking place since February. I have been to your FNB Woodstock branch on multiple occasions since FEBRUARY 2017 with your own employees growing frustrated because they themselves cannot reach the collections department. </p> <p> </p> <p>Since then, I've wasted my own airtime calling early in the morning and being transferred from department to department and being placed on hold for hours. </p> <p> </p> <p>I'm tired and frustrated and the ridiculous part of all of this is that I have not reached the Collections department once! No one has ever picked up... for three months!!??</p> <p> </p> <p>I'd like to be reimbursed and have the issue resolved immediately.</p> <p> </p> <p> </p>