3 Months to deliver a card

I have just been on a chat with one of your agents Nonhlanhla. For months I have been trying to receive a card for my son (FNBY). I constantly have to follow up and ask when my card will be delivered and have on two occasions been told DSV have tried to contact me (I have repeatedly told your agents I have not received a call and even after providing a different number to them).FNB I app**** on 30/07/2024 do you really take almost 3 months to deliver a card. In addition your agent was robotic and displayed very little customer service. My experience with her was just poor. Her response finally was Kindly forward your query and complaint to the following email address. ***. And then after I said I would rather go to Hello Peter did she give a half hearted apology. FNB please train your staff to be empathetic and to not send macros when all they need to do is apologies and fix the situation. I changed to FNB thinking I would receive maybe not great service , but at least adequate service. Sorry FNB this has been nothing short of poor service