3 months (& still waiting) to open a business acc

I have been trying to open a Business Banking account since the 10th of June and the service i have received has never been within the stated service level. it is now more than 10 weeks later and all i keep getting from FNB is \we apologise for the delay and inconvenience"but there has still not been any resolution or rectification of the problem. i have gone through the complaints department and they emailed me yet another apology on the 30th of July but have done nothing to ensure resolution of the matter. i emailed them again on the 6th of August to inform them that my complaint was still not resolved and all i got back was yet another apology and advise that they have escalated my complaint to the relevant department to provide me with urgent feedback. it's now the 19th of August. what does the word \""urgent\"" mean to FNB? because they clearly use \""apology\"" loosely. if they spent less money on false advertising and marketing"