3 months since documents sent and still no active account

To: accountopening@fnb & FNB Business Banking Management

I have honestly never received such bad service from a bank before?!!

This business account was created end of JANUARY! I have signed and SENT the final documents on 29 January. Please check your system! I spoke to Jenifer on 5 May - she confirmed ALL my documents is on your system. I spoke AGAIN to Pumzile yesterday who apologized and said she'll send it to your admin department as urgent!

Can everyone stop apologizing and PLEASE activate my account?! I've received a payment notification from Seete Shivorn on 3 May. So MY money is lying somewhere in a FNB account for FNB to earn interest on my funds while you don't activate my account!

Please, please, check your system. My next payment is also on it's way, and should be received early next week. Who do I call to resolve this?? The only online number I can find is the business banking number, and they are clearly not the ones I should complain to! They can see all my doc's are received, but they cannot transfer me to the admin department - they can only send internal messages. This is unacceptable, and I expect a response today please. It has been 3 months already - we are stepping towards the 4th month of all doc's sent, but no active account.

I will forward the 29 January email again, as you seem to be unable to track documents the same way as your business account call centre. They simply used my email address, and wallah... they found it. Strange right?