3 Months in, no closer to sorting out my issues. Paying for nothing.

My 3rd review as my issue is still not resolved.

A couple of months ago my eBucks stopped working. It said I do not qualify. I enquired about this and they said it's because my revolving facility is not in good standing. I've never missed a payment but the risk department said that it's in arrears since June 2020. I supp**** my private banker with statements and he agreed that payments were never missed. For 3 months they have not been able to sort this out and I haven't been earning any eBucks.

Last week he said that the issue is on FNB's side and that it's with the technical department now. He said he will provide feedback on the day, this hasn't happened. He isn't answering my calls and is not calling me back. All the while I have not been earning eBucks, I have not been able to use my revolving facility and I have not been able to utilise any of my eBucks benefits.

To add to my frustration with FNB, yesterday morning I went to an ATM for a withdrawal. As soon as I put my card in the machine it rebooted and took my card. I immediately phoned FNB to cancel the card but the agent went ahead and cancelled ALL my cards. So I was left, on the way to an event, without a card. I was unable to use the app to tap either because that apparently had technical issues.

I want a senior manager to call me TODAY. I am flying with my family tomorrow and would like use of the slow lounge at the airport. I am paying a hell of a lot of money for an account from which I have been getting no benefits for the last couple of months. I need to speak to someone serious about sorting out my issue.