3 Months For A Card Delivery (No Feedback)

3 Months for a card delivery. We have opened a youth account for my son and are waiting for the card to be delivered. When I call the agent states the card is with the courier. When I go to the branch they say I must call the card division. When I contact via the app they say the card will be delivered via the courier and they have arranged it.

Then after 2 - 3 months of struggling, I call again and ask to speak to a manager and the agent only transfers me back to the call queue.

I wish I can move to another bank. I will make work of this in this year. I have had it with FNB and my struggles.