3 Month old FNB case unresolved

I reported a ***** case that occurred on my banking app in November of 2023, and up to now have not received any refund on the money lost. It's despicable and frustrating that the SAPS can assist and keep up to date yet a registered financial services and credit provider cannot show the same customer support or ethics. False promises three months and not a single rand returned. The ***** hotline agents are full of boomerang responses.