3 Hours in branch 2 hours on phone - month later - Problem still not solved!

<p>There is a debit order that is going off my account with ref: Insure WML. LGP14647. R210.00 I don't know what it is. I had the same problem last year and I went to my branch (I was in the branch 3 hours and 2 hours on the phone) with your call center to cancel this. On which they assured me it is cancelled as no one can tell me what it is for and from whom this debit order is. Still the bebit order went off my account again this month??? Also there is a R90 fee that went off for a card? I don't know what this is for? How can you tell me you have cancelled this anonymous debit order but it still goes through? I can't cancel it because I don't know who is deducting this money off my account and whatfor. Please reverse this and can someone contact me to sort this out. (Not someone from your call center please. a more senior person, because if it is not in the script they read at teh call center they simply can't help you.) Also don't tell me to go the branch because the branch said they can't help me I must contact your call center. I really don't know anymore how to sort out stuff on my account because I simply just don't get assistance. Please reverse this unknown amounts and cancel that debit order with immediate effect. This is *****ing!!! Your call centers are pathetic you are on hold sometimes for more than an hour before someone answers the phone. If your call centers are really this busy sorting out problems you must know something is wrong with FNB if people are complaining in such a way that your call centers are too busy to answer the phone, but trying to sort out problems.<br /><br /></p>