3 hour wait to get served by a staff member - Mooirivier Mall Potchefstroom

<p>I went to FNB Mooirivier Mall Potchefstroom to reactivate an account that was not frequently used. (This because the information I had on period before dormant as well as to what type of transactions had to be done was incorrect.)<br /> Even in the bank today, different staff had different answers.<br />I waited from 12h09 to 15h20 - 3 FULL HOURS - ONLY TWO PERSONS IN THE BRANCH COULD WORK ON THIS!!! THERE WERE OTHER STAFF THAT HAD NO ONE TO SERVE AT VARIOUS TIMES, BUT THEY COULD NOT DO THIS TYPE OF TRANSACTION. to re activate an account on which I did monthly online bank statement prints. I had money in the account and I could not activate it online, even if I could view it and print the bank statements. I still got charged my monthly fees though.</p> <p>EXTREMELY POOR SERVICE!!! - I HAVE ACCOUNTS AT OTHER BANKS THAT HAVE STAYED OPEN (SINCE 1992 ) WITHOUT A 30 DAY CALENDER MONTH DORMACY. INSANE - HAD TO GO TO THE BRANCH IN PERSON. WHAT IF I WAS ABROAD FOR A FEW MONTHS??? WHAT *******.<br />WHY CAN MORE STAFF NOT DO THIS???? NOTHING CHANGED - SAME ACCOUNT NUMBER, CARD PIN, ETC.<br />WHY ONLY 30 DAYS?? MY LEAVE IS LONGER THAN THIS??????????</p>