3 days and no response

<p>A week ago I paid up my personal loan and called the call centre to have the account closed. The agent on the phone suggested that I leave the account open as it would automatically close at the end of the month when the system see that it's paid up. However, 2 days ago I noticed that an installment was debited from my account as payment of the loan and that there is R93 interest owed on the account. This is really irritating as I especially called to confirm that it's paid up, requested a letter to confirm this (never received) and then trusted the advice given by FNB. I then emailed the bank on Monday, as the chat consultant said it would be best to call the call centre and have received no response from the premier email address even after the email stated a response will be sent in 48 hours.</p> <p> </p> <p>This is really disappointing service from a bank that's advertising their premium banking services but end up giving no service.</p>