AN
Amanda N

1 reviews | Active since Feb 2013

16 Jan 2018, 14:15

3 day service takes over 2 weeks

More than 2 weeks ago I app**** for withdrawal of funds from my home Loan. I was told it this would take 3 days. Each time I call I am told my form is being validated. Can someone urgently call me

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Jan 2018, 14:27
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

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Regards,

Client Experience Team