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Ryan A

1 reviews | Active since Jun 2012

18 May 2018, 09:43

3 complaints with no help from FNB. USESLESS!!!

Another Complaint and still no Card.

It's been 10 business days since I ordered my replacements card!

FNB have called me twice with no actual help offered.

They even told me to call the couriers directly. The Couriers are as useless as FNB. They have no drivers to deliver my card, and I have to wait another weekend.

IS THIS THE SERVICE FNB and their suppliers offer???? Seriously????

This is absolutely pathetic!!!!

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply18 May 2018, 12:03
Official

Good day Mojojo107,

Thank you for your posting.

I am disappointed to hear that your previous complaint had not been resolved. I have escalated your comments to our Sales and Service Contact Centre and have requested that they be in contact with you.

However I have reviewed your previous complaint and noted that contact was made with you and an appointment for delivery was scheduled for 21/05/2018.

Regards,

Hello Peter Complaint Team

*** (option one)

RA
Ryan A's update18 May 2018, 20:28
Reviewer Update
Dear someone who did not leave a name. That is total *******. There was NO appointment made with me. The courier called me last Friday to let me know they received the card, but NO appointment was made. I was just told that I would have it in 3 to 5 days. I was not even given a reference number. When FNB followed up after my last complaint, the agent also mentioned the 21st and I told your agent that this was not true as no appointment was made with me. Due to FNB's total lack of customer service, I contacted the couriers, CCD Couriers, myslef, and the acknowledged that NO appointment was made, and that the 21st was just assigned by them, and that I should have told them if I wanted it sooner. How I could have told them that without them telling me that it would come on the 21st is beyond me, especially if they said 3 to 5r days at the end of the call last Friday. Please do not publish lies in your response to try to detract from you pathetic service! Your calls are recorded, therefore you know that the answer provided above is false information. Thank you!