3 COMPLAINTS AND STILL NO ACTION #FNB Sucks

Item: FNB (First National Bank)
Rating: 1
Author: Amoret H

Its funny how after logging 3 complaints FNB so called Care department hasnt responded. Only with a message we have received your complaint. I think its time that I get hold of the Banking Ombudsman for the pathetic service and lack of resolve for my complaints. Or is it time to go to Jacques Cilliers. Who do I need to contact to get answers or just my complaints attended to. FNB has gone to the dogs. Looking forward to finally leaving this pathetic non caring bank.

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Replies (1)

FNB (First National Bank)'s replyOfficial

21 Nov 2018, 10:10

Good Day,

Thank you for bringing this matter to our attention.

I am disappointed to hear that your previous complaint had not been resolved. I have escalated your comments to FNB Debt Review Centre and FNB Private Clients and have requested that they be in contact with you.

However I have reviewed your previous complaint and noted that an email was sent to you on the 19 November 2018

I do apologise for the frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply21 Nov 2018, 10:10

Official

However I have reviewed your previous complaint and noted that an email was sent to you on the 19 November 2018

I do apologise for the frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)