1 reviews | Active since Aug 2009
3-5 working days for my own money
On the 17.03.2018 I was doing an inter transfer between my accounts, in error due to bad sight I in error transferred to my gold credit card which is under debt review instead of my cheque account. Due to the fact that the account is under review I could not do the transfer on my own, Immediately contacted the call centre and was advised that they could not assist to call on Monday. On Monday I contacted FNB and was given a reference number and was advised that funds would be reversed within 24hrs. Guess what, dololo reversal. I then contact them and they advise no instruction received and they would do it now and that it would take 3-5 working days. So I have to wait 3-5 working days for my own money???!!! Seriously FNB, this is the service you deliver? If my funds are not in my account today, I will release the call to media of service delivery made and not kept.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Debt Review Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Debt Review Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)