3.5 weeks - still no replacement credit card

<p>I ordered a credit card on 17 Jan 2017. I was told it would take 7 days and asked that it be delivered to the bank.<br />On 24 Jan I went in to the bank (waited 40min to be seen) and was told that the credit card was not there.<br />I then said I was not prepared to come in again and gave the credit card centre the address to courier it to.<br />On 9 FEB I received an sms telling me to collect it from the bank!?!?</p> <p><br />I complained to my private banker on 2 Feb and received an email from him saying he had tried to call but been unsuccessful.<br />I responded and said to try again or email me...I have not heard from him since.</p> <p><br />I am very disappointed with this exceptionally poor service.</p>