2x Bond Payments from my Account in December

Hi There<br> <br> I've attempted to call the FNB on their Telephone Banking line, in order to discuss the 2 bond payments that has been deducted from my account this month. The first on the 19th and then an additional payment today, on Christmas Day, the 25th.<br> <br> When phoning, the voice prompt lady says that their operating hours is between Monday to Saturday, from 8AM to 7PM and a different time for Sundays.<br> <br> However, after entering my ID number, the line cuts off. After entering * to speak to an agent, the line cuts off.<br> <br> I don't know what they were thinking. 2 Payments have gone off my account. I don't earn millions and I surely don't have that kind of money, in order to afford 2 bond payments.<br> <br> I have just enough money in my account, for all my other debit orders to go off. And now I will be charged penalties (around R140) for each debit order that goes off and there's not enough available funds.<br> <br> And believe me, they don't accept any responsibility whatsoever for their mistakes. They haven't in the past. And every time I'm the one pulling on the shortest end.<br> <br> I need that money back into my account today still and ANY penalties I want paid back to me in three fold.