FM
Francois M
1 reviews | Active since Jan 2015
03 Oct 2019, 13:09
2nd Time that FNB dismally disappointing in services excellence.
I have been holding on a call now for more than 20mins, and no one knows how to get a financial adviser. Your private bankers, transferred me incorrect people consistently, not submitting a request to have me called back and also at the end of the call, being referred back to the branch. this service is pathetic, I am still not assisted with my other query, not for more than 6 months.
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FNB (First National Bank)'s replyOfficial
03 Oct 2019, 13:31Good day Francois,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply03 Oct 2019, 13:31
Official
Good day Francois,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***