RR
Ryan R
1 reviews | Active since May 2012
15 Dec 2020, 17:26
2nd Device Purchased....Same Problem
This is the 2nd time I've ordered a device from FNB. I haven't received any follow up about my order I placed a week ago. On my 1st time ordering something I actually canceled my order for it taking so long to process. It seems I am having the exact same problem again. Like I said I ordered something a week ago and phoning there call center now there is not even any tracable reference about my order.
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Replies (2)
FNB (First National Bank)'s replyOfficial
17 Dec 2020, 09:15Good day Mrs. Ryan Racine,
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is: ***NF.
Regards,
FNB Customer Resolution Center
***
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is: ***NF.
Regards,
FNB Customer Resolution Center
***
Best regards,
FNB (First National Bank)'s reply17 Dec 2020, 09:15
Official
Good day Mrs. Ryan Racine,
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is: ***NF.
Regards,
FNB Customer Resolution Center
***
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is: ***NF.
Regards,
FNB Customer Resolution Center
***
Best regards,
RR
Ryan R's updateReviewer Update
22 Dec 2020, 10:45Ok so just an update on the situation at hand. I was contacted by FNB's connect department after I phoned and complained about the whole outcome. They apparently canceled my order which was placed on the 5th of December because they apparently couldn't get hold of me and I had to reapply from scratch. I spoke to the agent which I clearly stated that the online banking account I registered the device on has my correct number and even the correct email address. The number they have been trying to contact me on is no longer in use and was canceled 4 years ago. I also stated I don't know how this confusion ever happened as on my contact details on my profile the correct contact number is clearly there and my email has been the same for 10 years and why couldn't they take the initiative to contact me via email! They have been trying to contact my wife on numerous occasion ever since my review on hello peter. All their calls are always just just before 17:00 when there offices close.....convenient right?
I don't know why they keep trying to contact her after she has stated to two agents already that she is not the correct person to speak to and that they should contact me but obviously being just before 17:00 no one ever contacts me.
Now because of someone's incompetence all orders placed after the 15th will only be delivered next year....Thanks again FNB...such great customer service.... Next year I'm am DEFINITELY looking at changing my bank
I don't know why they keep trying to contact her after she has stated to two agents already that she is not the correct person to speak to and that they should contact me but obviously being just before 17:00 no one ever contacts me.
Now because of someone's incompetence all orders placed after the 15th will only be delivered next year....Thanks again FNB...such great customer service.... Next year I'm am DEFINITELY looking at changing my bank
RR
Ryan R's update22 Dec 2020, 10:45
Reviewer Update
Ok so just an update on the situation at hand. I was contacted by FNB's connect department after I phoned and complained about the whole outcome. They apparently canceled my order which was placed on the 5th of December because they apparently couldn't get hold of me and I had to reapply from scratch. I spoke to the agent which I clearly stated that the online banking account I registered the device on has my correct number and even the correct email address. The number they have been trying to contact me on is no longer in use and was canceled 4 years ago. I also stated I don't know how this confusion ever happened as on my contact details on my profile the correct contact number is clearly there and my email has been the same for 10 years and why couldn't they take the initiative to contact me via email! They have been trying to contact my wife on numerous occasion ever since my review on hello peter. All their calls are always just just before 17:00 when there offices close.....convenient right?
I don't know why they keep trying to contact her after she has stated to two agents already that she is not the correct person to speak to and that they should contact me but obviously being just before 17:00 no one ever contacts me.
Now because of someone's incompetence all orders placed after the 15th will only be delivered next year....Thanks again FNB...such great customer service.... Next year I'm am DEFINITELY looking at changing my bank
I don't know why they keep trying to contact her after she has stated to two agents already that she is not the correct person to speak to and that they should contact me but obviously being just before 17:00 no one ever contacts me.
Now because of someone's incompetence all orders placed after the 15th will only be delivered next year....Thanks again FNB...such great customer service.... Next year I'm am DEFINITELY looking at changing my bank