2nd complaint on same matter! Non-existing customer care FNB FICA division

After my first complaint about the FNB Fica division they were very quick to send me automated messages and then an administrator asked me to complete the declaration form AGAIN, over a week later and my son's account is still not FICAd and my residential address and postal addresses are STILL A MESS. Non existing customer care. After being an FNB client for years I no longer have faith in this business. Disappointed to say the least.