2nd Complaint.. more than week.. empty promises and no apology or even an update.........

<p>Seems you can log complaints for FNB Homeloans until the ***s come home. Nobody there seems to really care. after emails promising an investigation, dating back to the 23rd of December... nearly a month... Nadia Khan.... Rahim Salamaan... all with your pathetic attempt at apologies and promise to correct the mistake you made.</p> <p> </p> <p>You should be ashamed.... really.... your lacklustre approach to an issue is really dissapointing... and honestly... Sies!!!!!!!!!!!!!!!...this is not how you treat any customer.. you have no clue as to what Customer service entails... FNB stuffed up my husband's account... you are to to apologize, correct the bank charges and send through the required letter we need to give to my husband's bank -</p> <p> </p> <p>I have typed email, after email.. follow up after follow up - you have no clue what you are doing. how long can investigation acutally really take?</p> <p> </p> <p>You are pathethic.. the whole merry lot, and we are looking to move to another bank.. really. You dont look to keep you customers.. you damn-well chase them away......</p>