*****

I have been dealing ***** on my FNB cheque account since the 8th August. It is impossible to get hold of anyone or have any meaningful feedback from FNB. It was only after I lodge a review on this site that I got the bulk of my money refunded. Unfortunately I was short paid the amount that was ****** by R3000 and have been trying ever since to have this resolved. I also have been wanting to confirm that I won't be charged the interest charges the money would have accrued over the period it was ****** until it was refunded. It was ****** out of a credit facility. I have also had to have new cards made as due to the ***** the bank advised I needed to cancel. my cards. This has attracted a fee on my cheque account and I would like these fee's waived but this has also fallen on deaf ears. I was told I needed to email *** which I duly did on the 22nd of August. You get an automated response with a reference number and a commitment that your email will be answered within 24-48 hours. Today is the 28th August and I am yet to receive a response. I have forwarded my initial email three times and none of these emails have been answered either. I have contacted my private banker and she has informed she is unable to assist as she is not allowed access to ***** related cases. What is the use of a private banker if they are unable to assist when you need them the most and you are instead forced to use the contact centre. ***** is a crime, you put your money in a bank to protect it yet the very organisation that you pay to protect your money allows it to be ****** and then makes it near impossible to resolve. My experience with FNB has been appalling and I would encourage all customers of FNB to think very carefully about moving their accounts to another bank. Your money is not safe and their customer service is non existent.