25+ Year customer, worst service ever in my life. Interested in resolving this???

Two weeks since I first reported problems. I am concerned about security of my 5 accounts I have with FNB, I spoke to 8 FNB staff members, fair number of contradictions in this recorded 25 minute nightmare. Prepared to let you have a copy should you be interested in a typical public experience with your bank. No luck. Reported on your site. Got a ref number,***, later a call from Nkosinathi. Requested e mail confirmation. Got it but within 2 sentences he contradict himself. No luck. Then I wait. Another mail from FNB's Taryn and a ref new number. She undertakes to confirm by mail and clarify Nkosinathi's confusion. Received an email, issue still not clarified. Another week later. You may not be aware of this, but... FNB's Digital Online Services do not serve any purpose in problem solving. Taryn just never rep**** to my email. It's two weeks later. I have all your incompetence in email and on voice recorder. Let's see if you have the guts to do something about this, to a point where there is a straightforward conclusion and resolution. I have the voice recording and mails. Do you have what is takes????