SV
Samantha V

1 reviews | Active since Jul 2011

19 Feb 2018, 22:16

25 spam calls in a week from FNB

25 calls from FNB in a week...I have called the call centre to ask them to stop calling...the not so interested agent said she would send an email to tell them to stop calling me. The very next day I received a number of calls again. I emailed ********** twice on 1/2February 2018 to ask them to make the spam calls stop...to this day, I have not had a reply from customer care agents. I eventually answered the call , as I could not take it any more...all they wanted to ask is if I wanted a credit card? 25 desperate calls for that? Stop doing this FNB. Send an informative email if you must. Stop harassing and forcing your products on me. If I feel the need for a product, I will come in and find out, or I will call you.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Feb 2018, 09:10
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***