1 reviews | Active since Jul 2012
24 Hours available bankers biggest BS story
<p>I tried to contact FNB premier Banking this morning 20 July 2016 at 08H15. FNB advertises that as a premier client I have a bunch of banker available 24 hours a day. I waited 15 min before the call was answered at 08H30. When I enquired about the time the call center, which should be open 24 hours according to FNB, open they indicated 08H30. What happened to 24hour service just another marketing lei I take it. After 26 min on the phone, my problem, that I phoned for, has not even been looked at as the call center could not get the correct person to assist me, as I wanted to know what happened to my 24 hour bankers.</p> <p> </p> <p> </p> <p>The truth about FNB service is call your 24 hour bankers only in office hours please and don't have an enquiry that they cannot answer. FNB will take your phone number with the promise that you will be called immediately by someone who can assist and the this does not happen.</p> <p> </p> <p>They call this customer service do they?</p> <p> </p>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 966895 .
Regards Complaints Resolution
Melinda Duvenhage
Email address: ********** Tel number: ********** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 966895 .
Regards Complaints Resolution
Melinda Duvenhage
Email address: ********** Tel number: ********** (option one)
My last response from FNB was a email on 27 July 2016 from Vuyo Maphanga. The feedback was an explanation of their new product but not anything regarding my complaint. I rep**** to the mail enquiring about my complaint, but have not received any feedback to date. FNB customer service at its best you complain 20 July 2016 and on 6 September 2016 there is still no resolution or any proper feedback. It seems FNB still have this pathetic customer service.
My last response from FNB was a email on 27 July 2016 from Vuyo Maphanga. The feedback was an explanation of their new product but not anything regarding my complaint. I rep**** to the mail enquiring about my complaint, but have not received any feedback to date. FNB customer service at its best you complain 20 July 2016 and on 6 September 2016 there is still no resolution or any proper feedback. It seems FNB still have this pathetic customer service.