23days after ***** took place and FNB still dragging their feet

Refer to my previous complaint. I did submit all the forms they required ( I had to drag it out of them after +- 14 days). Submitted the last one on Tuesday and except for the automated "we received your document" no word from FNB. This is today 23 days since the incident and it is not funny anymore. This time of year it is tight on the pocket after Christmas and I did plan to have the money that was ****** from my account to get me through the month, What happened to me should be on the cameras at the ATM's and this matter could have be resolved a long time ago, Surely my history of how I spend my money should also tell them that I never draw money at a ATM. I only use a branch when I cannot do it anywhere else. If this matter is not resolved by end of day tomorrow I will take it further and the cost will be for FNB's account. My ID number is *** and the ***** happened on the 31st December after 18h00 at Bellville Civic Centre 1 ATM as you enter the bank. Today I tried to speak to Thebang who is apparently working on my case and the call was ended before he came on the line.