22 days and still no resolution need a call from relationship manager

my on going high priority complaint still ongoing 22 days later first we decline me for no reason - it takes 18 days forFNB to admit fault (after me begging) on 25th Jan Jabulani calls me, gives me the news and the interest rate to fix the issue at 17% - he then Jabulani.Dlamlenze does not complete the application because i was advised by Masina Wenzile that they will adjust the interest rate i then have to call and fight again and somehow its my fault that Jabulani did not complete his job??? fast forward, to Friday 28 Jan, Wenzile called - i asked for the consultant to give me a call before 2pm as i was available - i then got the call on Saturday Morning .... i then could not proceed... i sent Wenzile an email askiing for the consultant to call me yesterday - i waited all day, Jabulani advised he only got the message this morning - we complete the application, and todays interest rate is 18.16% so Jabulai does not complete and now its even higher? when is this going to be rectified? when and what is the compensation i will be receiving for the fault that was with FNB, the loss of deposit the back and fourth and the mental anguish from the torture of having to follow up every single day all to get the run around? FNB thinks the longer they torture me the faster i will go away like this didnt happen - unfortunately i will not leave this as it was an FNB fault an they now need to rectify this i have asked for all copies of the call recordings and have not yet received them - the information and lies in the calls and the unfinished applications needs to be addressed - i have requested multiple requests for someone senior or relationship manager to call me as this needs to be resolved i have been through too much now and deserve resolution and compensation