-205.20 Tracing Fee yet FNB is my primary account

I published a complaint about my FNB Card division recently because my Petro Card was moved to LEGAL. Then a consultant calls me and I agreed to pay the Petro Card in full on a particular date. The consultant send me a letter regarding our conversation but addresses it (the letter) to the wrong person and fails to include the closure amount, as requested. Now I've been charged a R205.20 TRACING FEE. FNB is my primary account, for God's Sake. WHAT THE HELL ARE YOU TRACING???? Reverse the tracing fees, you *********** bunch of ******* and CLOSE MY Petro Card.