***NF NO Feedback
Hi. I submitted this fault for a reversal of a debit order from FNB. You provided a ref number ********** NF. I then received an email saying you tried to contact me, to which I rep**** "i was ******, please use this alt. number" (I have since started using my normal FNB registered number, ending on 0071) I received a text saying "Reversal denied" and then another one saying "reversal approved"... the funds are not yet in my account??
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***