2019/2020 covid19 loan - FNB

HelloPeter, I was recommended to write to you

I have been trying to speak to a consultant from FNB for weeks on end even their secure chat but to no avail. Their secure chat is putrid, I was introduced to several people and departments and to this day no joy. The nature of my complain/review is; I have my bond with FNB for probably +- 25 YEARS. In the year 2019/20 with covid19 our president Cyrel Ramaphosa announced a covid relief across the board. I also took advantage of this offer for a period of +3months. Believe it or not I only discovered last month March and April that a premium of R460.00 gets deducted from my banking app. The big challenge here is I was never informed that it was a personal loan ,neither have I signed any documentations, subsequently my husband passed on in 2020.

I also requested a call back escalated by a Mogamat. I really wish I could send you the secure chat to see how unprofessional it is. I have dealt with so many people on secure chat but not one was concluded. I felt like I was dealing with robots and idiots I even raised this in my conversations and all you see each time is; hello you are now chatting to or Gooday I am your FNB banking app advisor then thank you for your chat how may I assist then back to the starting line. Never ever have I experienced such pathetic service from such an esteemed entity. SHAME ON YOU FNB DISGUSTED. MRS D.R.MORRIS