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Account was incorrectly debited twice . Call FNB to resolve REF:***] , was told it will be sorted out in5 working days .Today is the 6th day , called FNB again spoke to Ramela she says they did not acknowledge the requested forms but I did receive a read receipt and she insists today is the 5th day .She cannot help further.REF:***] . I asked to speak to someone who can assist further , nobody can assist further - I must just wait