1 reviews | Active since Oct 2013
20 e-mails and still unable to update address
I moved in May and provided proof of my new address to FNB to update their records, as required by FICA. 20 e-mails later, this has still not been done. Numerous times I've been told that my address has been updated and yet, when I receive the next statement, this is not the case. My last e-mail a week ago (sent to 3 individuals I'd been dealing with as well as department) has gone unanswered.
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)