20 days later and not getting help at FNB

On the 2 May I sent an email to my private banker to assist me with bank statements for my business account that got closed. He referred me to the business desk stating he can't assist as its a business account. I called the business desk and they advised me to send an email to *** and advised me what to state in the contents of the email and reference to use. They also advised me the fee structure for each page and stated I must include details of the bank account the bank statement fees should be deducted from. I sent the email on the 3 May and I received a response on the 5 May that I should contact the business desk as I cannot be assisted. I responded to the email stating I had called the business desk and they advised me to send an email and to date have not received anything. Is there no one willing to assist me at FNB as I honestly don't know what to do with the passing of the buck.