1 reviews | Active since Feb 2017

20 Feb 2017, 13:02

20 Days Disconnected

<p> On 17 Jan 17 I went to FNB Sunninghill to ask for a Sim Swop, the FNB Connect Call Centre ********** 147 advised that I would only get a sim swop 1 Feb then I then asked them to cancel this contract. Later on 21 Jan I visited the FNB branch again for a Sim Swop and asked them not to cancel my contract this was done and I was online. On 1 Feb I learnt that my sim card is not active I then called FNB Connect ********** 147 only after about the 4th call that day did a consultant advise me that my Contract was disconnected I advised that I visited a branch 21/1 to stop cancellation and was told it's stopped. On 13/2 I was finally told that my Contract was Re-Instated but I still had no connection then on 19/2 I went to FNB for a Sim Swop but yet today 20/2 I am STILL DISCONNECT... NOBODY ever called me back regarding my dilemma. I WILL CANCEL EVERY FNB PRODUCT I HAVE AFTER THIS MONTH END</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Feb 2017, 13:28
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

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Tel number: *** (option one)