ZJ
Zanele J

1 reviews | Active since Dec 2010

27 Jun 2017, 11:36

2 **** YEARS OF MISERY

<p>oh my where do I start, FIRST NATIONAL BANK IS SUCH A DISGRACE, THIS IS NOW MY 2ND YEAR COMPLAINING ABOUT UNAUTHORISED DEBIT ORDERS ON MY ACCOUNT AND I AM CONSTANTLY TOLD TO FILL IN A DISPUTE FORM. WHAT NONSENSE IS IT THAT YOU ALLOW A DEBIT ORDER TO RUN ON MY ACCOUNT BUT YOU CANNOT REVERSE. 2 YEARS OF FRUSTRATION,TIME WASTING OH AND TO TOP IT ALL FNB HAS A NERVE TO CHARGE ME WHEN I REVERSE THESE UNAUTHORISED DEBIT ORDERS WHICH THEY ALLOWED TO GO THROUGH. IS THIS SOME SORT OF A **** THAT YOU FNB IS DOING SO THAT YOU CAN CHARGE YOUR CUSTOMERS FOR REVERSING ALL THESE UNAUTHORISED DEBIT ORDERS? I HAVE BEEN A CUSTOMER FOR THE PAST 12 YEARS AND FOR THE FIRST TIME EVER I AM THINKING OF TAKING THE ADVISE THAT SOME OF YOUR EMPLOYEES ARE GIVING, LIKE SWITCHING TO OTHER BANKS BECAUSE THIS IS PATHETIC. SINCE YOU ALLOWED THIS DEBIT ORDER TO GO THROUGH I AM EXPECTING A REVERSAL WITH NO CHARGE.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Jun 2017, 12:27
Official

Good Day

I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: ***