2 years later...

<p>Received an SMS from FNB to FICA my account....helloooooo! are your systems not updating properly? My account was closed Wed 2015-03-18, 07:41 AM (as per letter received).</p> <p>FNB :-) AMIENA AJAM FICA requires us to verify your details. Please bring your original Identification Document and Proof of address not older than three months to a FNB branch; or email to ********** Failure to submit will result in a hold being placed on your account/s on the evening of 14 March 2017. FNB a Div of FRB Ltd.</p> <p> </p> <p>I responded, forwarding the SMS via Email: This account was closed more than 2 years ago. Please update your system accordingly.</p> <p> </p> <p>FNB responed via email: </p> <p>Good Day</p> <p>Thank you for your e-mail.</p> <p>Your FICA Documentation uploaded was received and is in the process of being verified.</p> <p>Once verified you will receive confirmation whether the document/s submitted were acceptable or not</p> <p>Regards</p> <p>FNB Individual KYC Centre</p> <p> </p> <p>FNB</p> <p> </p> <p>Now i am wondering...What documentation have they received as i did not forward any documentation...This is quite sad Customer Service - almost "ROBOT-LIKE" - THANK GOODNESS I JOINED A BETTER BAN****!</p> <p> </p> <p> </p>