RM
Rodiyah M

1 reviews | Active since Feb 2017

13 Mar 2023, 12:50

2+ YEARS AND QUERY STILL NOT SOLVED!!!!!

I took out a temp loan in 2020 and paid it up a month later and received a paid up letter, however I have been struggling to get this temporary loan appearing as in arrears for the full amount which has been settled removed from my ITC records for over two years! I have contacted the call center, I have emailed all the email address provided, I've been to the branches and these *********** staff and bank still can not update their records!

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Replies (1)
RM
Rodiyah M's update04 May 2023, 12:01
Reviewer Update
Good Day,

It is months later once again and my query still not resolved! I have been contacted by Abigail and Prudence who assured me this initial query will be resolved within 10 working days. Here I am again, still waiting!